Frequently Asked Questions

Orders & Payments

What payment methods can I use?

We offer cash on delivery throughout Iraq. You can pay the courier when your order arrives. Payments via digital wallets (like ZainCash) or bank transfers are also accepted.

How long does it take for my order to be confirmed?

Orders placed on our website are processed after our team confirms them via phone or WhatsApp. Unconfirmed orders will not be shipped.

In which currency are prices listed?

Prices on our website are listed in US Dollars (USD). You can also pay in Iraqi Dinar (IQD) based on the current exchange rate at the time of payment.

Shipping & Logistics

Which regions in Iraq do you ship to?

We deliver to all governorates in Iraq, including Erbil, Baghdad, Basra, Sulaymaniyah, and Duhok.

How long does delivery take?

Our products are shipped from Turkey or local warehouses. Delivery typically takes 3 to 7 business days, depending on the region.

How much is the shipping fee?

Shipping fees vary depending on the destination and the product’s weight. The exact shipping cost will be provided during checkout or when confirming your order.

Cancellation & Returns

How can I cancel my order?

You can request order cancellation by contacting our customer service before the order is shipped. Once the product has been dispatched, cancellations are not possible.

What should I do if the product arrives damaged?

It’s important to check the product with the courier upon delivery. If you notice any damage, do not accept the product and return it with the courier, then notify us immediately.

Products & Assembly

Are the products shipped from Turkey?

Yes, most products under Zindi Store are imported from our manufacturing facilities in Turkey, ensuring modern design and high quality standards.

How is furniture assembled?

Our products are shipped disassembled for safe and easy transportation. Detailed assembly instructions are included in the package. You can also get help through our video support line if needed.

Do the products come with a warranty?

All furniture products are covered by a limited warranty against manufacturing defects. Damages caused by usage are not covered.

Contact

How can I reach you?

You can contact us via our WhatsApp support line or at [email protected]. Our customer service representatives are available in Arabic, English and Turkish.